1.1 Licensed Operator: In accordance with Scottish Law, AnderShine Cleaning Services Ltd is fully licensed by the West Lothian Council Licensing Board. All window cleaning activities are carried out under a valid Window Cleaner’s Licence, ensuring we meet all local authority standards for safety, identity, and insurance.

1.2 Compliance: We strictly adhere to the conditions set out by the licensing board and the Civic Government (Scotland) Act 1982.

2.1 Standard Maintenance: Our window cleaning service includes the glass, frames, sills, and doors. We utilise both traditional methods and 100% purified water-fed poles.

2.2 Specialist Cleaning: Removal of paint, builders' residue, or adhesive is excluded from standard rates and requires a separate quotation.

2.3 Gutter & Pressure Washing: We utilise camera-monitored vacuum systems for gutters and high-performance 21LPM Loncin equipment for surface restoration.

3.1 Schedule Transparency: Due to the Director's primary commitment as an Offshore Mechanical Technician, we operate on a rotating schedule. We do not offer fixed-date or specific "day of the week" appointments.

3.2 Minimum Term: Agreement to a maintenance schedule constitutes a minimum commitment of three (3) service visits.

4.1 Preferred Payment: Our primary payment system is GoCardless. This is a secure, invoice-triggered service and is not a standing order. Set up here.

4.2 Payment Window: All invoices are due within 7 working days of job completion.

4.3 First Clean Premium: Initial visits incur a 1.5x premium to account for the additional labour required to establish a maintenance standard.

5.1 Access: It is the client’s responsibility to ensure property access on the scheduled date. If gates are locked and we have provided prior notice, the full fee remains payable.

5.2 Pet Waste: Gardens must be free of pet waste. We reserve the right to refuse service if a site is unsanitary; the full fee applies plus a £10.00 decontamination surcharge if equipment is compromised.

5.3 Water Ingress: Andershine can not be held liable for any water ingress due to damaged window seals. We also can not be held liabke for any accidental ingress due ro windows being left open. As we send a SMS the day before a clean, we believe we are giving customers enough notice to keep windows closed.

6.1 48-Hour Guarantee: Any dissatisfaction must be reported within 48 hours. We will investigate and rectify any workmanship issues at no additional cost.

6.2 Non-Fault Call-Outs: If a return visit is requested and the issue is found to be unrelated to our work, a £10.00 call-out fee will apply.

5.1 Public Liability: The Company maintains comprehensive Public Liability Insurance.

5.2 Pre-existing Defects: The Company accepts no liability for damage arising from pre-existing structural issues, including but not limited to: degraded window seals (misted units), loose decorative lead, or rotting timber frames.

5.3 Adverse Weather: For safety reasons, the Company reserves the right to postpone services during high winds or electrical storms.