Andershine Cleaning Services Ltd

Terms and Conditions

Revised 31/03/2026

Service Agreement: The Essentials

Before you book, here are the 5 key things you need to know about how Andershine works:

  • 3-Clean Commitment: Our regular window cleaning is a minimum 3-visit agreement. If cancelled early, the balance for all three cleans becomes due.

  • Offshore Rotation: Because I work as an Offshore Mechanical Technician, I operate on a flexible rotating schedule. I cannot guarantee a specific day or date each month, but I will always text you the day before I arrive.

  • Access & Pets: Please ensure gates are unlocked and gardens are clear of pet waste before your scheduled clean. A £10 decontamination fee applies if equipment is soiled.

  • Automated Payments: Our preferred payment method is GoCardless. It is not a standing order; it simply automates your payment 7 days after I send your Xero invoice.

  • Licensed & Insured: For your peace of mind, Andershine is fully licensed by West Lothian Council and carries comprehensive Public Liability Insurance.

    • 1.1 Licensed Operator: In accordance with Scottish Law, Andershine Cleaning Services Ltd is fully licensed by the West Lothian Council Licensing Board. All window cleaning activities are carried out under a valid Window Cleaner’s Licence, ensuring we meet all local authority standards for safety, identity, and insurance.

    • 1.2 Compliance: We strictly adhere to the conditions set out by the licensing board and the Civic Government (Scotland) Act 1982.

    • 2.1 Standard Maintenance: Our window cleaning service includes the glass, frames, sills, and doors. We utilise both traditional methods and 100% purified water-fed poles.

    • 2.2 Specialist Cleaning: Removal of paint, builders' residue, or adhesive is excluded from standard rates and requires a separate quotation.

    • 2.3 Gutter & Pressure Washing: We utilise camera-monitored vacuum systems for gutters and high-performance 21LPM Loncin equipment for surface restoration.

    • 3.1 Schedule Transparency: Due to the Director's primary commitment as an Offshore Mechanical Technician, we operate on a rotating schedule. We do not offer fixed-date or specific "day of the week" appointments.

    • 3.2 Minimum Term: Agreement to a maintenance schedule constitutes a minimum commitment of three (3) service visits.

    • 4.1 Preferred Payment: Our primary payment system is GoCardless. This is a secure, invoice-triggered service and is not a standing order. Set up here.

    • 4.2 Payment Window: All invoices are due within 7 working days of job completion.

    • 4.3 First Clean Premium: Initial visits incur a 1.5x premium to account for the additional labour required to establish a maintenance standard.

    • 5.1 Access: It is the client’s responsibility to ensure property access on the scheduled date. If gates are locked and we have provided prior notice, the full fee remains payable.

    • 5.2 Pet Waste: Gardens must be free of pet waste. We reserve the right to refuse service if a site is unsanitary; the full fee applies plus a £10.00 decontamination surcharge if equipment is compromised.

    • 6.1 48-Hour Guarantee: Any dissatisfaction must be reported within 48 hours. We will investigate and rectify any workmanship issues at no additional cost.

    • 6.2 Non-Fault Call-Outs: If a return visit is requested and the issue is found to be unrelated to our work, a £10.00 call-out fee will apply.


    • 5.1 Public Liability: The Company maintains comprehensive Public Liability Insurance.

    • 5.2 Pre-existing Defects: The Company accepts no liability for damage arising from pre-existing structural issues, including but not limited to: degraded window seals (misted units), loose decorative lead, or rotting timber frames.

    • 5.3 Adverse Weather: For safety reasons, the Company reserves the right to postpone services during high winds or electrical storms.